Privacy Policy

This Privacy Policy has been updated on: July 27, 2020

This page informs you of our policies regarding the collection, use and disclosure of Personal Data we receive from users of FindingFive (“we”, “us”, “our”, “the Services”, “our Services”).

Throughout this privacy policy, the terms “research users” and “researcher users of our Services” refer to those users of our Services who are creating and publishing research studies on our Services. They do not refer to any team member of FindingFive.

For issues related to Participant Data, the terms in this policy apply to participant users of our Services as well as researcher users of our Services when they participate in research studies hosted on our Services.

By using the Services, you agree to the collection and use of information in accordance with this policy.

What data do we collect and how do we use them?

Personal Information

When signing up on FindingFive, we ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Only your name and your email address are required for signing up. All other demographic information is optional and can be provided via your profile form (“Personal Information”).

How do we use Personal Information:

  • We use your names and email addresses(es) for communication purposes.
  • We use your demographic information to help researcher users of our Services filter participants for their studies.
  • We use your email address(es) for delivering reward payment after you participate in a study (if applicable).
  • We will never voluntarily share any personal information with any third party, except that:
    • Researcher Users Of Our Services conducting studies using our Services may request your name and email address(es) for communication or record-keeping purposes, only if you participate in their research studies.

Log Data

We collect information that your browser sends whenever you visit the Services (“Log Data”). This Log Data include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we use third party services such as Google Analytics that collect, monitor and analyze Log Data.

These Log Data are deidentified in our databases, meaning that Log Data are NOT connected to your Personal Information.

How do we use Log Data:

  • We use Log Data to determine if there is need to deploy additional servers in areas where our Services are in demand.
  • We use Log Data to analyze how our users use our Services and improve our Services accordingly.

Participant Data

Participant Data are generated as a result of participating in a study, including but not limited to the responses you have given to researchers’ questions, the amount of time it takes for you to provide a response, and many other types of research-related measurements of participant behavior. Your Participant Data will be visible to only the researcher users of our Services running the corresponding study, and us.

The ability to retrieve your participant data does NOT give researcher users of our Services the ability to match it with your Personal Information. Your contact information, including your name and email address, can be reported to the researcher users of our Services if they elect to request such information. However, we report the names of participants separately from participant data so that it remains extremely difficult, if not impossible, to link participant identities to participant data accurately.

How do we use Participant Data:

  • We provide Participant Data to researcher users of our Services conducting behavioral studies using our Services, which is the core function of our Services.
  • We use the meta data portion of Participant Data (that is, all Participant Data except for the content of participant responses) to conduct internal research, only if researcher users of our Services have given us permission to use the meta data portion of Participant Data collected in their studies. We use such data to understand how to better design research studies and provide these research insights to our researcher users of our Services.
  • We also use the content portion of Participant Data (that is, the actual response provided by participants) to conduct internal research, only if researcher users of our Services have given us permission to use the content portion of Participant Data collected in their studies.

Cookies

Cookies are files with small amount of data, which include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive. Like many sites, we use “cookies” to collect information.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some, if not all, parts of the Service.

How do we use Cookies:

  • We use Cookies to keep you logged in. We can only know whose accounts are logged in by using Cookies.
  • Our use of Google Analytics will install a Google-created cookie in your browser, which is used to collect Log Data for our Services. We do not have access to any personally identifying information from the use of this cookie by Google Analytics.

How do we store your data?

We securely store your data in the datacenters located in Newark, NJ, USA (for our US servers) and Frankfurt, Germany (for our EU servers). Our data are protected by password-enabled database services and Virtual Private Server layers. Our data are refundantly backed up in multiple servers to ensure availability. Data stored in our US and EU servers are completely separate, and are NOT backed up across each other.

We will keep your data until you delete your account. Note that your de-identified Participant Data may have been downloaded by researcher users of our Services to their own personal computing devices. While your Participant Data can be deleted from our servers, they may still exist on the computers of researcher users of our Services. Please refer to the right to erasure section in the next clause for more details.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access

You have the right to request copies of your data. Such data include Personal Information and Participant Data as defined above. Log Data are de-identified and therefore cannot be provided. We may charge you a small fee for this service.

The right to rectification

You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete. In most cases, you can do this on your own by editing your profile using our Services.

The right to erasure

You have the right to request that we erase your profile data. Your de-idenfied participant data will remain accessible to the researchers of the studies that you have participated in.

The right to restrict processing

You have the right to request that we restrict the processing of your personal data, under certain conditions. To request that the researcher users who have collected your Participant Data restrict the use of your data, you must contact the researcher users of our Services directly.

The right to object to processing

You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability

You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Processing of your request

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: feedback@findingfive.com

Privacy policies of other websites

Our Services contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to this privacy policy

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. We can be reached at feedback@findingfive.com.